Sales Policy

Effective Date: December 10, 2024

At Lilo Baby Wear, we are committed to providing high-quality, stylish baby clothing that parents can trust. This Sales Policy governs the sale of products through our website lilobabywear.net. By making a purchase, you agree to the following terms and conditions.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase and accurately represented in terms of description and pricing. However, product availability is subject to change due to high demand, inventory discrepancies, or other factors. In the event that an item is unavailable after you have placed an order, we will notify you via email as soon as possible.

If a product becomes unavailable after your order is placed, we will either offer you a substitute of equal or greater value or issue a full refund. We reserve the right to cancel any order in the event that the product is no longer available.

2. Order Processing

All orders are subject to acceptance and availability. When you place an order, we will send you an order confirmation email with a summary of your order. This confirmation does not constitute an acceptance of your order, but rather serves as an acknowledgment that we have received it.

Once your order is processed and shipped, we will send you a shipment confirmation email with tracking information. Orders are typically processed within 1-3 business days.

3. Pricing and Payment

All prices listed on our website are in USD (United States Dollars) and include applicable taxes. We accept payment via major credit cards, debit cards, and PayPal. Payments are processed through secure payment gateways, and we do not store your credit card or payment information on our servers.

We reserve the right to modify product prices at any time without prior notice. If there is a pricing error on our website, we will notify you before processing your order and provide the option to confirm the order at the corrected price.

4. Shipping and Delivery

We offer a range of shipping options to suit your needs. Shipping costs are calculated at checkout based on the shipping method and delivery location. Please note that delivery times are estimates and may vary based on external factors such as shipping carrier delays, weather conditions, and holiday periods.

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day

Once your order has been shipped, you will receive an email with tracking information. If there are any delays with your order, please contact us at support@lilobabywear.net for assistance.

5. International Shipping

At this time, we offer international shipping to select countries. International shipping fees and delivery times will be calculated at checkout. Please note that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the price of the product or shipping cost.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date of delivery. To qualify for a return, items must be in their original condition, unused, and with all original packaging and tags intact.

To initiate a return or exchange, please contact our customer service team at info@lilobabywear.net with your order number and the reason for your return. You will receive further instructions on how to return your items.

7. Customer Support

Street:12723 Sunnybrook Rd, Savannah, Georgia

Phone number:(912) 925-2634

Email: info@lilobabywear.net

Website: lilobabywear.net