Refund and Returns Policy

Effective Date: December 10, 2024

At Lilo Baby Wear, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, our Refund and Returns Policy allows you to return or exchange products under certain conditions. This policy outlines the procedures and terms for returning items purchased from lilobabywear.net.

1. Eligibility for Returns and Exchanges

You may return most new, unused, and unopened items within 30 days of receiving your order for a full refund or exchange, subject to the following conditions:

  • Product Condition: The item must be unused, in its original packaging, and in the same condition as it was received.
  • Proof of Purchase: A valid proof of purchase, such as an order receipt or confirmation email, must accompany the return.
  • Exceptions: Some items are non-returnable, such as personalized items or items marked as final sale.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Customer Service: Email info@lilobabywear.net within 30 days of receiving your order. Include your order number, product details, and the reason for the return or exchange.
  2. Receive Return Authorization: We will provide you with return instructions and a Return Authorization Number (RAN) for your return package.
  3. Pack the Item: Carefully package the item in its original packaging or similar protective material to avoid damage during return shipping.
  4. Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items). We recommend using a trackable shipping service for returns.

3. Refunds

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

If the item was purchased using a gift card or store credit, the refund will be issued in the form of a store credit.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process outlined above and specify your desired exchange in your request. If the exchange item is of higher value, you will be charged for the difference.

5. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately at info@lilobabywear.net. We will provide you with a prepaid return label and issue a full refund or send a replacement at no additional charge.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or customized items
  • Gift cards
  • Final sale items

7. Shipping Fees

Original shipping fees are non-refundable, except in the case of defective or incorrect items. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

8. Changes to the Refund and Returns Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any changes.

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